#Refund Policy

Last updated: February 2026

#Contents

Overview
Definitions
Products
Refunds
Chargebacks and Payment Disputes
Support

#1. Overview

This Refund Policy outlines your rights and our obligations when purchasing products from our Store at tiertests.com/store.

This Refund Policy is incorporated into and forms part of our Terms of Service. Defined terms used but not defined here carry the meanings given to them in the Terms of Service.

By completing a purchase from our Store, you agree to this Refund Policy and our Terms of Service.

#2. Definitions

"Store" means our web store at tiertests.com/store.
"Product" means any digital item or subscription purchased from the Store.
"Subscription" means a Product requiring an initial payment and recurring payments — typically monthly — to maintain access.
"Used Product" means a Product through which the associated features or content have been accessed, consumed, or activated by you.
"Unused Product" means a Product through which the associated features or content have not been accessed, consumed, or activated.
"Customer Portal" means the subscription management interface provided by Polar, our Merchant of Record.

#3. Products

#3.1 Types of Products

We offer two categories of products:

One-time purchases: a single payment grants permanent access to the associated product or feature, subject to these terms and the Terms of Service;
Subscriptions: recurring payments that maintain access to associated features for so long as the subscription is active and payments are made.

#3.2 Pricing

The price of products is clearly displayed at checkout. We reserve the right to change prices at any time:

Changes to one-time product prices do not affect products previously purchased.
Changes to subscription prices take effect at the start of the next billing period. Where required by applicable law, we will provide reasonable prior notice of price changes.

#3.3 Cancellation of Subscriptions

You may cancel your subscription at any time via the Customer Portal. Upon cancellation, your subscription will remain active until the end of the current billing period, after which your access will end and no further payments will be taken. Cancellation does not automatically entitle you to a refund for any period already paid.

#3.4 Discontinuation and Changes

We may modify the features, content, or perks associated with any product at any time without prior notice. We may also discontinue products entirely. If we discontinue a subscription:

All active subscriptions will be cancelled via the relevant payment gateway; and
We will either (a) allow you to retain access until the end of your current billing period, or (b) cancel access immediately and refund the prorated unused portion of your subscription fee.

We are not responsible for any loss or damage arising from changes to or discontinuation of products, except as expressly stated in these terms.

#3.5 Revocation of Access

We reserve the right to revoke your access to any product you have purchased, been gifted, or otherwise obtained, in accordance with the Terms of Service. If your product access is revoked due to a breach of the Terms of Service by you, you are not entitled to a refund. If you believe your access has been revoked in error, contact us with proof of purchase — without proof of purchase we are unable to investigate or re-grant access.

#4. Refunds

#4.1 General Rule

All Store products, once used, are non-refundable, non-exchangeable, and non-transferable, unless an exception below applies or your mandatory statutory rights require otherwise.

#4.2 Used and Unused Products

Purchases are categorised as follows for refund purposes:

Category	Description	Refund eligibility
Used	Features or content have been accessed, activated, or consumed	Non-refundable as a general rule
Unused	Features or content have not been accessed, activated, or consumed	Eligible for refund within 48 hours of purchase (see below)

#4.3 Unused Product Refunds

An Unused Product may be refunded if a refund request is submitted within 48 hours of the time of purchase. To request a refund, open a support ticket in our Discord server (see Section 6).

In some cases, we may at our discretion approve refund requests for lightly used products where minimal access has occurred, even where the strict 48-hour or unused conditions are not met.

#4.4 Extraordinary Discretion

In exceptional circumstances, management may approve a refund regardless of how long ago the purchase was made or whether the product was used. These exceptions are entirely discretionary and offered as a goodwill gesture; they are not a contractual right and do not create any precedent or obligation.

#4.5 Mandatory Exceptions

We will issue a refund where:

The purchase was unauthorised (i.e. made without your knowledge or consent, including as a result of fraud); or
We are required to do so by applicable consumer or other law.

If you believe an unauthorised purchase has occurred, contact us immediately and also notify your payment provider.

#4.6 Immediate Delivery and Withdrawal Rights

When you complete a purchase, you receive access to the associated digital content immediately upon payment being confirmed.

EU residents: By completing a purchase and requesting immediate delivery of digital content, you expressly request immediate supply and acknowledge that you thereby waive your right of withdrawal under Directive 2011/83/EU where this waiver is permitted by applicable law. Where your local law does not permit such a waiver, your 14-day right of withdrawal remains fully intact.
Brazilian residents: By completing a purchase and requesting immediate delivery, you acknowledge that your Right of Regret under the Brazilian Consumer Defence Code (CDC, Art. 49) may be affected where the product is fully performed before the cooling-off period expires and you consented to this. Where your local law does not permit such a waiver, your rights remain fully intact.
All other residents: Regardless of any provision in these terms, you retain all mandatory statutory rights granted by the laws of your country of residence that cannot be waived by contract. Where any provision here conflicts with your statutory rights, your statutory rights prevail.

#4.7 Subscription Refunds

You may cancel your subscription at any time via the Customer Portal. Cancellation stops future billing but does not entitle you to a refund for any period already paid, except:

Where required by the mandatory laws of your jurisdiction; or
Where we discontinue the subscription and elect to refund the prorated unused portion (see Section 3.4).

#5. Chargebacks and Payment Disputes

#5.1 What Is a Chargeback

A chargeback is a reversal of a transaction initiated by your bank or payment provider, typically under the payment network's buyer protection rules. Chargebacks are a legitimate tool for disputing fraudulent or unauthorised transactions.

#5.2 Contact Us First

We strongly encourage you to contact us before initiating a chargeback or payment dispute. Most issues — including unauthorised purchases, billing errors, and unfulfilled products — can be resolved quickly through our support channels without the need for a formal dispute. Opening a support ticket costs you nothing and often results in a faster resolution.

#5.3 Chargeback Consequences

Initiating a chargeback or unauthorised payment reversal without first contacting us constitutes a material breach of the Terms of Service. As a result:

Your account will be immediately suspended pending review;
Following review, this may escalate to a permanent blacklist from our Services;
Any associated accounts may also be subject to enforcement action.

This does not apply to chargebacks that are ultimately upheld as genuinely fraudulent or unauthorised transactions where you had no means to contact us first.

#5.4 Refund Abuse

Submitting false or misleading refund requests, or exploiting our refund policy in bad faith, constitutes refund abuse. Refund abuse is a breach of the Terms of Service and will result in refusal of the request and may result in account suspension or blacklisting.

#5.5 Disputed Chargebacks

If a chargeback is filed, we reserve the right to submit evidence to the relevant payment network to dispute it. We maintain records of purchases, access logs, and communications for this purpose.

#6. Support

If you believe you qualify for a refund under this policy, or if you have any questions about a purchase, please open a support ticket in our Discord server at rankedbridge.net.

When submitting a refund request, please include:

Proof of purchase (e.g. order confirmation email or transaction ID);
The product you purchased;
The reason for your request.

Without proof of purchase, we may be unable to process your request.

For queries about ongoing subscriptions, billing history, or payment methods, you may also contact:

Polar (our Merchant of Record) at polar.sh;
Your payment gateway (e.g. Stripe, Apple Pay); or
Your bank or payment provider directly.